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Privacy notice

Privacy Notice

We are glad you have taken an interest in Teufel, and we take the protection of your privacy seriously. Here you'll find detailed information about how we handle personal data.

Security at Teufel: Collection, processing, use and transfer of personal data
Tracking pixels
Web analysis services
Data transfer
Email and newsletter
Payment information
Right to disclosure
Contact person for privacy issues
Revocation of prior consent
Declaration of acknowledgement and consent

Security at Teufel: Collection, processing, use and transfer of personal data
We only use your personal data in accordance with the following policies and the German Federal Data Protection Act (Bundesdatenschutzgesetze) and German Telemedia Act (Telemediengesetz).

Personal data is only collected if you disclose it to us voluntarily in the context of placing an order, ordering a catalogue, opening a customer account, registering for our newsletter or registering for one of our raffle games. Unless you have given us your consent separately, data you disclosed voluntarily in the context of placing an order will only be used for the purpose of fulfilling and executing your order. Your data is blocked for further usage once the order has been completed and the purchase price has been paid in full. Such data is deleted upon regulation expiry that applies under tax law and commercial law unless you have expressly agreed to the further use of your data. When you register for our newsletter, your email address is used with your permission for Teufel advertising purposes until you cancel your registration. Cancellation is possible at any time. If you choose to have us save your ordering information for future use, then your data is saved in our customer database. You can have us delete your customer account at any time.

We will not transfer your data including your address and email address to third parties without your express consent that can be revoked at any time. The only exceptions to this rule are our service partners who require the transmission of data in order to process your order: your data will be transferred to a shipping company insofar as it is necessary for the delivery of your product. In the case of credit institutes and credit card companies processing your payment, only your payment data will be transferred to the external company. We may transfer your shipping address to the repair shop we contract with.

During the ordering process, your personal data is transferred via encryption over the internet (see also Data transfer). We employ technical and organisational security measures in order to protect 2 your data which we are managing from coincidental or deliberate manipulation, loss, destruction or access by unauthorised persons.

You can visit our websites without stating your personal details. We only collect and store access data without personal reference in log files. This access data is automatically transferred by your browser to us, namely:

Browser and browser version on the computer accessing our site
Operating system on the computer accessing our site
Referring URL
Host name of the computer accessing our site (IP address)
Time of server access

This data is evaluated only for the purposes of improving our offering and does not allow you to be identified. This data will not be combined with any other source of data.

We use cookies to make use of our online shop possible. Cookies are small text files which are saved on your computer.

We use two types of cookies:

Session cookies:
When you use Teufel's online shop, session identification numbers are placed in so-called session cookies to save the contents of your shopping cart (amongst other tasks). These cookies are deleted when you close your web browser.

Permanent cookies:
We also use a permanent cookie that allows us to carry out statistical analyses, such as how many users return to our web site. This cookie only enables us to establish the fact that a user has returned to our website – it does not enable us to identify the user. No personal data such as name, address, IP address or similar data is stored in this cookie. As we are always striving to offer you the best possible service on our website, we also use this cookie to display products which are of interest to you.

You can adjust the settings of your browser and choose to accept, reject, block or delete cookies from,, or

Our partner companies are not permitted to collect, process or use personal data via our web site by means of cookies.

Tracking pixels
In order to constantly improve our advertising and our web sites, we use so-called tracking pixels. If an advertisement for our company is clicked or a website is loaded, a tracking pixel is loaded from a server in the internet and a registration is made there. We use this technique to see how users arrive at our websites, which websites are visited by our customers and which actions are carried out. The data collected for this purpose is not of a personal nature.

Web analysis services


On our domains, and (but not on other subdomains such as we use the web analysis service “Optimizely” from the provider Optimizely Inc., 631 Howard Street, Suite 100, San Francisco, CA 94105. This service helps us conduct A/B and multivariate testing. We hope to use the insights gained from the results of these tests to improve the website. Optimizely analyses the way you use the website. The analysis is conducted through the use of cookies on your computer. You as a user of the website are recognized by these Optimizely cookies and non-personal data regarding your user behaviour is collected. This data is transmitted to a server in the USA where it is saved. The full length of your IP address is not saved, IP anonymization is enabled on this website. The IP address is shortened before it is saved. Only in exceptional cases is the full IP address is sent to an Optimizely server in the USA and masked there. Users are not matched to specific IP addresses.

You may withdraw your consent to the analysis of your user behaviour and the collection and saving of the required data by Optimizely at any time with future effect by clicking on the following link:

Note that if you later delete all cookies from your computer, you will need to repeat this process as the opt-out is secured by means of a cookie.

Data transfer
All of the personal data that you disclose during the purchasing process is only transferred from your computer to us in an encrypted state. For this purpose, we use Secure Socket Layer (SSL), a proven system for encryption. This widely prevalent system guarantees the highest possible level of security and is applied not only to your order data, but also to such information as your bank account details or credit card number.

We have Facebook (Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA) plug-ins integrated on our website. They are identified by the Facebook logo or the “like me” button.

Facebook plug-ins forward information regarding your visit to the Teufel Audio website to Facebook and might make a record of the visit if you have a Facebook account and you’re logged into your Facebook account during your visit to the Teufel Audio website. If you do not want this, you must log out of your Facebook account prior to visiting the Teufel Audio website.

Otherwise, the Facebook plug-in forwards your Teufel Audio visit information and interactions to Facebook – when you visit Teufel Audio through a Facebook plug-in oriented site. Through interaction with the Facebook plug-in (for instance, clicking the “like me” button), this information and additional information you enter in this context is also saved.

Purpose, methods and types as well as scope of information stored by Facebook, and how Facebook uses the information, is found on the Facebook privacy notice ( Here you can also read further about how to prevent and limit the storage and usage of your personal information in Facebook.

Facebook Pixel
We employ the tool “Facebook Website Custom Audiences.” By using a pixel integrated on this website, we’re able to mark you as a user of our website. No personal information is collected from you or used during this process. The use of this pixel makes it possible for Facebook to recognize you when you return to the Facebook website. Information regarding your visit on our website is transmitted without reference to your person for the purposes of marketing and analysis. The information communicated on Facebook is a non-traceable checksum comprised of your user data that cannot be associated with any individual. The transfer of additional or other information within the context of this technology does not take place.

You’ll find more information about how Facebook data is used and your setting options here:, as well as here and here

If you would like to revoke your consent for the use of Facebook Website Custom Audiences, you can do so by clicking on the following link:

Email and newsletter
The email address you provided in the order process is used in order to send a shipping confirmation. Other important customer information necessary for the ordering, processing and delivery is also used by our system. In addition, we use your email address to send you regular updates relating to the products you have purchased (software updates, similar products, system expansions, system components) or in order to ascertain your level of satisfaction with the products you have purchased. You may revoke the use of your email address for the above mentioned purposes at any time with future effect without incurring additional costs other than transmission costs according the base rates. To do so, click on the unsubscribe link in the newsletter or send an informal letter per email to or by post to Lautsprecher Teufel GmbH, Datenschutz, Budapester Straße 44, 10787 Berlin.

We would be happy to regularly send you interesting, customized and carefully curated offers per email. To receive these offers, subscribe to our newsletter during the order process or via the subscription form on our website.

During your visits to our website, we compile an encrypted user profile based on information gathered from your onsite activities. We would like to use this information in order to send you mailings targeted towards your needs. When you subscribe to our newsletter, you declare yourself to be in agreement with the use of the above mentioned information as well as your order history in order to allow customized mailings to be sent to you. Your information will be exclusively used for this purpose and by no means forwarded to third parties. You may revoke the use of your email address for the above mentioned purposes at any time with future effect without incurring additional costs other than transmission costs according the base rates. To do so, click on the unsubscribe link in the newsletter or send an informal letter per email to or by post to Lautsprecher Teufel GmbH, Datenschutz, Budapester Straße 44, 10787 Berlin.

Payment information
In order to confirm and process your order, Teufel, or respectively the service company contracted by Teufel to process a payment, requires information regarding your bank account details and/or credit card, provided you don't opt to pay via cash-on-delivery. This information is temporarily stored by Teufel when necessary until the sale contract has been fulfilled in full by both parties.

Teufel, or respectively the service company contracted by Teufel to process a payment, will only use the information provided for completing contracts with the customer. The information will not be transferred to third parties, and strict precautions are taken to protect it from access by third parties.

Right to disclosure
Pursuant to the German Federal Data Protection Act, you have a right to free of charge information on your stored data and, if applicable, you are entitled to have this data amended, blocked or deleted.

Contact person for privacy issues
If you have questions concerning the collection, processing or use of your personal data – or to request information, disclosure, rectification, locking or deletion of such data, or if you wish to revoke any prior consent – please contact:

Marco Tessendorf (external Data Protection Officer)
Lautsprecher Teufel GmbH
Budapester Str. 44
10787 Berlin

Revocation of prior consent
Please be aware that you can withdraw your expressed consent at any time with application to the future.

Declaration of acknowledgement and consent
You may have expressly consented or confirmed to the points listed below during the process of placing your order.

Acknowledgement of privacy notice
    I have read and am in agreement with the data privacy statement.

   I consent to the receipt of the newsletter from Lautsprecher Teufel GmbH containing product offers, practical tips and surveys that have been customized for me. My consent can be revoked at any time.

Customer account registration
   Yes, I want to register for future orders - please include my information in your customer data base.

For data protection reasons you must click twice to send a recommendation. No third party can access the information in this way.