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Customer Service & Store

Customer Service
We work well together and are always enthusiastic

Jessica, Customer Operations Manager

What kind of tasks does the Customer Service team deal with on a daily basis?

We take care of all our customers' needs from consulting to after sales inquiries via telephone, e-mail, social media and chat.

Is there a time of the year that can be particularly challenging?

Black Friday marks the start of our high season - the winter months are a real challenge, but we are always looking forward to this time with great anticipation. We work well together and are always enthusiastic.

We consider our customers as fans.

Philipp, Store Manager

What's so special about being a sales consultant in the Teufel flagship store?

We consider our customers as fans. They are willing to share their passion for music with us and therefore it is our job to find a speaker for our customers that is really suited to their needs. In addition to a two-story showroom, we have two great projection cinemas and a stereo room to cater to almost every desire.

What do you do on top of everyday business?

It doesn't get boring in our flagship store! There is a stage in the basement where different artists come and perform. From pre-release album parties and listening sessions to video shoots, our cinema has also hosted pre-release film showings in cooperation with big film studios.

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